All bookings must be made through our website.
Full payment is required to confirm the booking.
Once the booking is made, you will receive an email with the confirmation and trip details.
Changes to bookings can be made up to 12 hours before the scheduled date, subject to availability.
To modify the date or details of your booking, please contact our customer service. (insert email and phone)
Cancellations made more than 12 hours in advance: full refund.
Cancellations made less than 12 hours in advance or no-shows: no refund will be issued.
If the trip is cancelled due to adverse weather conditions, insufficient minimum participants, or operational reasons, we offer the option to:
It is the customer's responsibility to arrive on time at the meeting point.
It is recommended to review the trip details (schedule, meeting point, requirements) in the confirmation email.
If you have any questions, please contact our customer service. (insert email and phone)