General Information
  • How can I contact customer support?
    You can contact us via WhatsApp, email, or by phone in the Contact section.
Experience Information
  • Where can I find all the information about an experience?
    By selecting and viewing each experience on our website, you will find all the related information, including the itinerary, product-specific FAQs, inclusions and exclusions, and other important details.
Bookings and Payments
  • How can I book a trip?
    You can book directly through our website by selecting your preferred experience and following the secure payment process.
  • What payment methods do you accept?
    We accept credit/debit cards (Visa, Mastercard, Amex) and Stripe.
  • Can I book without paying immediately?
    No, full payment is required to confirm the booking.
Modifications and Cancellations
  • Can I change the date of my booking?
    Yes, you can request a date change up to 12 hours in advance, subject to availability.
  • How do I cancel my booking and are refunds available?
    You can cancel your booking up to 12 hours before the activity. Refunds depend on the cancellation policy of each experience. If you cancel within this period, a refund will be processed according to the established terms.
  • What happens if the weather prevents the trip from taking place?
    If weather conditions prevent the trip, we will offer you an alternative date or a refund.
Website Use
  • How do I know if my booking is confirmed?
    You will receive a confirmation email after completing your payment.
  • Can I download a receipt for my booking?
    Yes, the receipt will be sent along with your booking ticket.
Events and Groups
  • Do you offer discounts for large groups or companies?
    Yes, we offer special discounts for groups of 8 or more. Contact us for more details.
  • Can I organize a private event?
    Yes, you can organize a private event for your wedding, bachelor/bachelorette party, or corporate event. Send us the contact form in the Events section for more information.
Insurance and Liability
  • Is insurance coverage included in the trips?
    Yes, all our trips include basic insurance coverage for participants. Full insurance details are specified in each experience.
  • What happens if I have an accident during the trip?
    In the event of an accident, our team is trained to provide immediate assistance. The experiences include liability insurance. For additional details, please review the conditions of each activity.
Privacy and Security Policies
  • How does Formentera Wonders protect my personal information?
    We take the privacy of our users very seriously. For more details, please review our privacy policy, where we explain how we protect your personal data.
  • Is my payment secure?
    Yes, we have a secure payment system on our website that uses advanced encryption protocols to ensure the safety of your transactions.
Additional Resources
  • Where can I see photos of the experiences?
    You can find photos and videos of our trips on each experience's page, as well as on our social media channels where we share testimonials and customer photos.
  • Do you offer special packages or promotions?
    Yes, we occasionally offer special promotions or group packages. Stay updated on our offers by visiting the promotions page, writing to us, or subscribing to our newsletter.

Your Private Boat Event in Ibiza

Customized private events and trips for large groups. Perfect for incentive agencies, brands, event organizers, and corporations.

Talk to our team of experts and plan your ideal private boat event. We will take care of every detail to create a unique experience.

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